Gaya APA

Fitzsimmons, J, A., J.Fitzsimmons, M. (2008). SERVICE MANAGEMENT OPERATIONS , STRATEGY , INFORMATION TECHNOLOGY . New York: McGraw Hill.

Gaya MLA

Fitzsimmons, James, A.., J.Fitzsimmons, Mona. "SERVICE MANAGEMENT OPERATIONS , STRATEGY , INFORMATION TECHNOLOGY". New York: McGraw Hill, 2008. Text.